TWP Group (twoAI)

About TWP Group

TWP Group Oy has two subsidiaries: Toijala Works Oy and Protonvest Oy. The company’s roots lie in technical trade related to mechanical engineering. TWP Group Oy also produces demanding IT services for commercial and defense industry needs. They focus on life cycle management of critical systems, utilizing data extensively to support maintenance, planning and operational decision-making.

The Challenge

The company has access to a large amount of technical and historical data, such as maintenance history, component information, calculations, photographs, and critical system documents. The growth in the amount of data provided an opportunity to develop its utilization more effectively in decision-making and maintenance.

Our Solution

With the managed AI data concept, Cloud2 developed an AI-based system that enables field service workers to get instant information about equipment failures, spare parts needed, and maintenance history through AI agents.

The system provides:

• Predictive maintenance capabilities
• Spare parts lists
• Tool requirements
• Service instruction videos
• Predictions of hidden problems
• Technical questions about equipment specifications
• Documented answers from test reports and simulations

Results

With the managed AI data concept, Cloud2 speeds up field service operations by automating several basic tasks of a service event. With the new AI-based system, service visits are significantly more efficient.

Spare parts and tools are included the first time, the service time is more precisely optimized, and the system also provides predictions of hidden defects. The time savings were significant. They get information faster and more accurately, which improves both operational efficiency and the quality of decision-making.

In addition, unnecessary visits and downtime have been reduced, and service teams can serve more customers with the same resources.